Elements and Performance Criteria
- Establish and confirm event requirements.
- Liaise with client to establish specific event operational requirements.
- Calculate quotations to ensure maximum profitability of the function and provide to client according to organisation procedures.
- Develop options and ideas in consultation with colleagues and suppliers to assist client with event planning.
- Identify and pursue additional sales opportunities through effective communication with client to ensure maximum profitability of the function.
- Negotiate and agree upon final event details, with confirmation in writing provided to client, including financial and other conditions.
- Prepare, maintain and issue relevant event documentation to clients and suppliers.
- Coordinate in-house event services.
- Liaise with appropriate colleagues and suppliers to facilitate effective planning of event services.
- Identify and organise appropriate internal and external resource requirements.
- Research relevant information about new or previously unused services for incorporation into current and future events.
- Identify and consider possible event impacts and take appropriate action to address these impacts.
- Prepare, update and distribute event documentation to clients, relevant colleagues and suppliers according to organisation procedures.
- Prepare and organise relevant event briefings in a timely fashion.
- Minimise use of printed materials and maximise electronic transmission of all client and event documents to reduce negative environmental impacts.
- Monitor and evaluate in-house services.
- Monitor event set-up and operation according to service agreements and relevant safety requirements.
- Promptly identify operational problems and take appropriate action to resolve.
- Obtain feedback from clients, colleagues and suppliers and use or share this information for future event organisation.
- Finalise post-event administrative requirements accurately and promptly.